In a first of its kind service in India Reliance Metro Airport Express Route Express Route Airport Express Route
For more info, click on the links below:
18 comments:
Can you guys even care to put a original emails address of Appellate Authorities of hyd region
ks.rao@youbroadband.co.in
this one is not a working email address up there
have been using your broadband since 2 years..very satisfied..tikonainbangalore.blogspot.in
Im facing serious lag issues speed problem and download speed is ranging from 30-70 my plan is UNLTD 1MBPS
this speed problem i see last 3 month
and i Complaint lots of time but problom was not solved.
pls dnt but youtelecome broadband
my user id 485291
BSNL Rockzzzz Broadband side .i used last 4 years .its fast and i did not got any problem till now .thanks BSNL
saverable.com
Reliance broad band works really well. It really satisfy all my needs.
reliance 3g data card in chennai
Interesting and informative one!!!thanks for share the blog!!!according to me reliance have the better broadband in india!!i liked your blogBusiness Broadband Providers
I sent this mail to your customer care as well. You just took my money, made empty promises and have still not given me my modem / connection.
===============================
Please refer to the attached form given to me at the time of receiving my money by Selvaraj / Issac TL (Their mobile numbers are on top of the attached copy) from your team. I was told that they will try to give the connection by Tuesday (29 Jul 2014) even though the connection takes 4 days (Thursday, 31 Jul 2014)
As I did not receive the connection even on 31 Jul 2014, I had raised a complaint (Vide. 2014073121723) that the commitment of 29 Jul and 31 Jul was not kept upto.
They mentioned that the usual time-frame is 7 business days, but were not able to commit on to a business calendar date for the same.
I was also aghast to learn from customer care that CRF No 597402 (Please see attached sheet) has another customers name in your database
Request you to please have the concerned authorities to either give me a commitment as to when the order will be executed or if my money will be returned back (if so when)
Please let me know in case you need more information on my mobile in the attached file / by return mail.
Hoping to see that your intervention will make a difference to my experience and speedy closure on this!
Regards
Rajesh
Please note your written promise to install in 7 days, is not materialised even after one month. . We made epayment after confirming our residential address and availability of your connectivity at the location. We have talked to Vadodara Zonal office 9099900756, and your mr rakesh singh 7574828426. Your Mr Manish 9979855301 is not picking up phone anytime. Cabling work was over, but last connectivity to desktop and activation remain pending since last more than 15 days. We had written message from YOU as under for your qucik references.“ We acknowledge receipt of your payment towards subscription of YOU Broadband India Private Limited services. Plan Subscribed :: YOU TRIDENT PLUS 27 GB 3 Months Modem Type :: ONT-DEPOSIT-1000 Registration No :: 2014091004154 City :: VADODARA1021
Hi YOU Broadband,
I am from Hyderabad and I have applied for a new connection. One of your executive (Mob- 9700263129) has taken money of 1311 and my document and promised me to give connection in just 6hrs.
I have given my document and money on 7th morning and today is 9th. Up to now I didn't get connection and that person is not responding to my call. Even call center people are also not taking any thing seriously, they are saying to wait 7 working days.
What the hell is happening.
My number is 7842832493.. if any one from you BB wants to talk to me regarding this they can call.
High Level information provide your blog
NPO network planning and optimization
i am from hyderabad My user ID 968457 iam using nearly 2 years every time iam getting many problems .in my area service is very bad .when my net disconnected executive is not responding properly . every time they saying power problem, cable disconnecting problem and they are not rectifying problem in time.
executives not providingand is not responding to my call. Even call center people are also not taking any thing seriously,
my complaint no:201506132996,from 6 days net not working and not rectified . executive not responding properly . executive no :8978282887 , i lost nearly 1500/- rs and modem refund amount 900 totally:2400/-
Usage Details for Customer Relationship No:968457
Your Plan is: "YOU LIGHT 210 GB 6 MONTHS"
Customer Details
Resources Left
MBs 203283.0
Days 139.0
my cell no 9059281448
Detail Usage for Customer Relationship No: 968457
From 11-Jun-2015 to 19-Jun-2015
IP-MAC Start Date Start Time End Date End Time MB Rated
123.201.68.75-eca86b7a35cb 11 Jun 2015 10:05:08 11 Jun 2015 10:42:59 63.78
123.201.68.4-eca86b7a35cb 11 Jun 2015 16:39:51 11 Jun 2015 17:08:59 71.96
219.91.164.21-eca86b7a35cb 11 Jun 2015 21:37:21 11 Jun 2015 22:45:59 81.94
123.201.226.18-eca86b7a35cb 12 Jun 2015 17:53:11 12 Jun 2015 18:23:59 21.17
123.201.68.124-eca86b7a35cb 12 Jun 2015 18:38:44 12 Jun 2015 19:20:00 78.97
123.201.226.36-eca86b7a35cb 12 Jun 2015 19:58:23 12 Jun 2015 23:14:59 394.20
Total Rated : 712.02
Hello
My name is Vatsal shah. I am from Ahmedabad.
My username of YOU broadband is vatsal045
I have emailed more then 30 from last 9 months.
In April 2015 raised 15~18 complains but I am not getting technical support.
If you can check in last 7 months more then 50 complain raise.
I FEEL YOU BROARDBAND DO NOT HAVE VALUE OF CUSTOMER. I AM USING FROM LAST 5 YEARS BUT THEY ARE TREATING LIKE I AM FOOL.(SPECIALLY TECHNICAL TEAM)
I HAVE PROOF THAT 30 MINS OF ISSUE TECHNICAL TEAM TOOK 20-24 HOURS. I ALSO PROVIDED TO AHMEDABAD OFFICE MANAGEMENT STILL NO ACTION.
TECHNICAL TEAM JUST CLOSE THE COMPLAIN WITHOUT CHECKING.
AS PER POLICY OF THE COMPANY BEFORE CLOSE THE COMPLAIN NEED ACKNOWLEDGEMENT VIA CALL.
PLEASE CHECK IN MY CASE FROM LAST 9 MONTHS ANY OF THE PERSON GIVE THAT DETAILS EVEN IF I HAVE MENTIONED IN THE TICKETS.
Even I didn't get credit and if I use 1 hour in a day then person say you are not eligible for credit. So I have paid money to use just 1 hour ?
I HAVE EMAILED MR. SAMIR PATHAK. HE IS VERY USEFUL PERSON AND SOLUTION ORIENTED BUT THE TECHNICAL SOLVE IF HE SAID AND SECOND DAY SAME ISSUE CAME.
IN A MONTH 6-7 DAYS THERE IS ISSUE OF NODE FAILURE SO IF NODE IS NOT ABLE TO TAKE MUCH LOAD THE EXTEND THE STRUCTURE OR RESTRICT NUMBER OF USERS.
IN CUSTOMER EMAIL ID NOONE IS GIVE REPLIED AS I HAD ASKED THEY JUST WRITE COMPANY'S PRE DEFINE FORMATTED EMAIL.
DO YOU THINK ITS PROPER WAY TO GIVE SUPPORT.
I THINK THERE IS STRATEGY OF TECHNICAL TEAM THAT GIVE TROUBLE TO CUSTOMER SO HE WILL CANCEL THE CONNECTION.
HOPE HERE I WILL GET ANY RESOLUTION AND OTHER PEOPLE ALSO READ AND THINK ABOUT YOU BROADBAND.
nice blog... thanks for creating such a useful blog for us .
TM Unifi
informative post.. thanks for sharing .
TM Unifi
Mr SHAH VIPUL
To
customercare.chn@youbroadband.co.in, appl.che@youbroadband.co.in, ap@trai.gov.in, customercare.mum@youbroadband.co.in, kishore.velankar@youbroadband.co.in, and 3 more...
CC
customercare.vsh@youbroadband.co.in, customercare.bng@youbroadband.co.in, customercare.vzg@youbroadband.co.in, customercare.vad@youbroadband.co.in, customercare.gur@youbroadband.co.in
Dec 16 at 2:34 PM
Hello YOU BOGUS..AGAIN proved you are failure and fraud company
YOU bogus giving unnecessary trouble to the customers. YOU bogus is now PROUD of NATION..
I received msgs as below – BUT so far no body from YOU BOGUS has contacted me and nothing informed that YOU BOGUS working and when YOU BOGUS resolve the problem.
16 Dec 2015. 11.08AM
We are sorry to inform that our service in your area is temporarily un-available due to Fiber Cut incident .ETR is 18:0 hrs . Inconvenience regretted.
11.40AM
We are pleased to inform that Our services in your area are up now . For further assistance pls sms SERVE Ac No / User id to 9227792200 & we shall call back
My internet is not working since 1 Dec 2015 and I asked to full refund with 12% intrest.
YOU BOGUS 8754470470 Zakeer Hussain and all failure staffs resign … immediately.
Regards
Vipul
Show original message
Reply Reply to All Forward More
Mr SHAH VIPUL
To
customercare.chn@youbroadband.co.in, appl.che@youbroadband.co.in, ap@trai.gov.in, customercare.mum@youbroadband.co.in, kishore.velankar@youbroadband.co.in, and 7 more...
CC
customercare.vsh@youbroadband.co.in, customercare.bng@youbroadband.co.in, customercare.vzg@youbroadband.co.in, customercare.vad@youbroadband.co.in, customercare.gur@youbroadband.co.in
Today at 6:02 PM
Kind Attend : To the Grievance - TRAI - Gov of INDIA
.
YOU net is bogus and not working as committed.
No Teamwork
Lack Excellence
Lack Leadership
Lack Ownership
failure Customer Service and technical team
What we can expect from failure YOU ???
they not Quality Management System so cancel them.
Now this enough from YOU net
My internet is not working since 1 Dec 2015 and no response from them at all.
They not serving to customers so request you to cancel their license
Regards
Vipul
nice post.. thanks for sharing !
unifi coverage
Amazing broadband services in Reliance Metro Airport Express.
Post a Comment