YOU Telecom has set up a VoIP lab in Chennai to cater to its research and development needs and provide technology support to its on-field engineers. This is a first of its kind in India.
YOU Telecom enhanced its VoIP offerrings by acquiring the Ahmedabad-based internet services provider IceNet in 2007, which had strong VoIP solutions.
The lab will test new VoIP applications; the company currently has around seven projects in the pipeline, including one on Mobile VoIP
The lab is also equipped with all the equipment that different ISPs use to install VoIP connections at their customer premises. To simulate real life scenario, connections from all leading ISPs are taken at the lab.
If the engineer is not able to solve the customers problem at his premise, he could call up the lab. The team in Chennai would then work on a pre set VoIP configuration (which would closely resemble the configuration at the customer’s premises) and come up with the solution.
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