YOU Telecom sets up YOU Academy in Pune to revolutionize the Cable Industry.
Takes a significant step to educate and train cable operators’ staff across the country
The Academy is set up in the backgroud of the cable broadband sector taking a quantum jump in its service dimension. Apart from high-speed data, analogue & digital video and Voice over IP, the industry will soon witness emergence of ‘On Demand’ services in the digital format. Customers will embrace interactivity, just in time, any time you want kind of services, breaking the current trend of linear delivery. All this will require upgrading the skill set of employees, franchisees and their technicians on an on going basis. YOU Academy will play a crucial role in equipping our employees and partners in the value chain to finally deliver a world class service to our consumers.
YOU Academy will not only train the candidates in technical proficiency, it will also focus on enhancing the softer skills by educating the cable operator and his team about their critical role in customer interaction.
The centre will initially cater to YOU Telecom’s in house teams, but will soon expand to reach out to the other operators and technicians as well.
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4 comments:
Soft-skills: showing up on time, telling the customer
they do not know what the problem is-but I have many sources to help me find the problem, explaining to the customer the network is not the problem- it is your computer and your wireless gateway, installing
the drop properly-not installing the drop where the
customer wants it, listening to the customer. All of the above requires training. Training the" Y" generation is
a challenge!
Neil Serafin, Cable Trainer.
very good initiative.
This training will result into more proffessional approach from the cable broadband technicians towards the customers.
Vajresh.T
YOUTELE customer since 2 years.
This is definitely a step forward towards customer satisfaction.
And in class and field training helps pertaining this goal.
Its really gud tat now India has a Cable company that can provide a better service than these Dsl companies.
I didnt even hear much about You telecom until my father started complaining about Airtel dsl speed.
I have been working for a Cable company for 2 years and comparing Cable with DSL technology, I prefer Cable tech.
Bhanu
Field Technician III
Rogers cable
Canada
What is the admission procedure and fees at YOU Academy?
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